ITG Holding

Job Description

·         Identifying, analyzing, and repairing product failures

·         Conducting onsite maintenance visits and inspections and remote service assistance

·         Implementing solutions following a predefined scope of work and timeline

·         Providing field service and customer support to include equipment assembly, installation, troubleshooting, diagnosing, evaluating, repairing, testing and removal of all low to mid-level hardware and software products; OPP, DIMS and IT solutions

·         Assisting the pre-sales & sales teams during the project design phase

·         Checking the efficiency of the services and machines systematically and regularly

·         Providing basic user functionality training to clients

·         Securing materials properly in vehicle to limit damage to products when transporting for repair projects

·         Loading and unloading material for repair projects

·         Dealing directly with clients to ensure mutual understanding of problem/repair combination

·         Submitting collected payments to accounting department immediately during the same day (when required)

·         Ensuring cleanliness and tidiness of the site workshop

·         Adding daily client visits on “Service” module

Requirements

N.A

Qualifications & Skills

N.A

Benefits

- NSSF

- Insurance 

- Transportation 

- Schooling after one year of employment