Job Purpose
Responsible for the Implementation and after sales support for all MaliaTec GPS and IoT Solutions.
Perform duties in accordance with Malia Group policies and procedures.
Duties and Responsibilities
On Technical Support
- Implement MaliaTec GPS/IoT related to software/hardware installations and related applications
- Support all customers regarding technical questions and product features
- Handle all technical repairs and upgrades for all products supported at the service center
- Possess deep technical knowledge of all products features and specifications
- Continually seeks opportunities to increase client satisfaction and deepen client relationships
- Identifies opportunities for solutions quality improvement and makes constructive suggestions for change
- Build & maintain a distinguished relationship with customers’ key employees
- Stay informed about the latest technology trends and directions
On Reporting
- Keep Technical Manager proactively informed regarding products’ performance and other problems and opportunities
- Submit to Technical Manager daily report on implementation or support status following visits or phone support
Education:
TS/LT in Electronics/Information Technology or other related fields. Car Mechanics diploma is a plus
Experience:
Up to 2 years of experience in Implementation of Software Solutions specifically in the GPS/IoT solutions