Portemilio Hotel & Resort

·          Project courtesy, hospitality and professional behaviour across your department at all times with guests and fellow colleagues.

·          Welcome guests upon arrival with courtesy and professionalism.

·          Seat guests appropriately and offer menus where appropriate.

·          Assist with coat check items.

·          Answer questions related to menu offerings and preparation methods.

·          Maximise revenue potential through the upselling of menu items.

·          Process orders according to guest request through the POS according to established standards and procedures.

·          Prepare select beverage orders according to established standards and procedures.

·          Prepare table settings according to established standards and procedures.

·          Ensure all orders are delivered according to established standards and procedures.

·          Reset tables for service throughout a meal period.

·          Prepare and present bills according to established standards and procedures.

·          Setup and deliver Room Service orders as required.

·          Be the first line of defence to handle guest queries and resolve issues in a timely and professional manner.

·          Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.

·          Be available to address issues and make corrections with regard to charge disputes and discrepancies when required.

·          Handle the billing process efficiently and courteously according to established standards and procedures including the adherence to all credit and accounting procedures.

·          Carefully manage the cash float according to established standards and procedures.

·          Ensure the front of house areas of the Outlet is always clean, organised and presentable.

·          Set up and break down the Outlet as required.

·          Assist with general cleaning.

·          Assist with inventory taking as required.

o   Knowledge in F&B Systems is a plus (Micros, POS, etc.)

o   Must be able to speak, write and converse freely in English

o   Must be able to speak, write and converse freely in the language spoken in the area

o   Multilingualism is definitely considered as an asset

·       “Yes I can” attitude

·       “Do it now” attitude

·       “Guest First” attitude

·       “Goal-oriented” attitude

·       “Excellent follow up” attitude

·       “Professional” attitude

·       “Sales” attitude

·       “Positive” attitude

·       “Proactive” attitude

·       “Patience” attitude

·       “Familiar with latest industry trends” attitude

·       “Up-to-date” attitude