Portemilio Hotel & Resort

·          Assist in the coordination of tasks and operations of the Room Cleaning Department.

·          Project courtesy, hospitality and professional behaviour across your department at all times with guests and fellow colleagues, and ensure Line Employees exercise the same levels of professionalism and courtesy.

·          Review hotel arrivals, departures and in-house reports to ensure all special Housekeeping arrangements are properly delegated and fulfilled.

·          Manage and oversee the daily cleaning assignments and tasks for Room Attendants.

·          Manage and oversee the daily service of Minibars and ensure all charges are handled following established standards and procedures.

·          Manage the distribution and handling of master keys.

·          Receive guestroom cleaning requests from Hotel guests and the Front Office and prioritise, delegate and monitor these requests as appropriate.

·          Ensure all guestrooms are serviced following established standards and procedures.

·          Conduct inspections of all vacant clean guestrooms before releasing them for arrivals to ensure established standards are adhered to and guest requests are met.

·          Conduct inspections of occupied clean guestrooms for VIP guests to ensure established standards are adhered to.

·          Prepare special guest amenities as required according to established standards and procedures.

·          Ensure lost and found items are properly reported according to established standards and procedures.

·          Be the first line of defence to handle guest queries and resolve issues in a timely and professional manner.

·          Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.

·          Ensure the full life cycle of items in the Hotel (linens, textiles, carpets, furniture, fixtures, uniforms, supplies and equipment, etc.) is managed through proper care, cleaning and maintenance.

·          Conduct routine inventory taking to ensure stock levels for operating equipment and other items are up to par for your department.

·          Be actively involved in the training and induction for new Employees in your department.

·          Deliver training programs as required and coordinate training tasks with the HR department and trainers.

·          Coach Line Employees in service standards to ensure operating procedures are adhered to.

·          Communicate potential issues with regard to Employee misconduct and potential disciplinary action to your Manager.

·          In the absence of your Manager, coordinate department briefings and provide ongoing communication to Line Employees regarding new policies, programs and procedures.

·          Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.

·          Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision.

·          Perform other assignments to meet business needs as directed by your superiors.

o   PMS knowledge is a must

o   Must be able to speak, write and converse freely in English

o   Must be able to speak, write and converse freely in the language spoken in the area

o   Multilingualism is definitely considered as an asset

·       “Yes I can” attitude

·       “Do it now” attitude

·       “Guest First” attitude

·       “Goal-oriented” attitude

·       “Excellent follow up” attitude

·       “Professional” attitude

·       “Sales” attitude

·       “Positive” attitude

·       “Proactive” attitude

·       “Patience” attitude

·       “Familiar with latest industry trends” attitude

·       “Up-to-date” attitude