- Ensure a professional and welcoming guest experience from arrival to departure
- Supervise and manage the front office team, including scheduling and task allocation
- Handle VIP guests, special requests, and sensitive situations with professionalism
- Oversee daily front desk operations, including check-in and check-out procedures
- Manage reservations and maximize room occupancy
- Respond to guest complaints promptly and ensure high levels of satisfaction
- Coordinate with other departments (housekeeping, maintenance, food & beverage)
- Monitor billing, payments, and cash handling processes
- Train, coach, and motivate reception staff
- Ensure compliance with hotel policies, procedures, and service standards - Track and report key performance indicators (occupancy, revenue, guest satisfaction)
Requirements
- 3+ years experience - Labguage: French, Arabic, English
Qualifications & Skills
- Excellent communication and interpersonal skills
- Proven leadership and team management abilities
- Strong customer service orientation and problem-solving skills
- Good knowledge of hotel management systems (PMS) and reservation tools
- Ability to work under pressure and handle multiple tasks efficiently
