ITG Holding

Job Description

• ·         Identifying, analyzing, and repairing product failures

  ·         Conducting onsite maintenance visits and inspections and remote service assistance

  ·         Implementing solutions following a predefined scope of work and timeline

  ·         Providing field service and customer support to include equipment assembly, installation, troubleshooting, diagnosing, evaluating, repairing, testing and removal of all low to mid-level hardware and software products; OPP, DIMS and IT solutions

  ·         Assisting the pre-sales & sales teams during the project design phase

  ·         Checking the efficiency of the services and machines systematically and regularly

  ·         Providing basic user functionality training to clients

  ·         Securing materials properly in vehicle to limit damage to products when transporting for repair projects

  ·         Loading and unloading material for repair projects

  ·         Dealing directly with clients to ensure mutual understanding of problem/repair combination

  ·         Submitting collected payments to accounting department immediately during the same day (when required)

  ·         Ensuring cleanliness and tidiness of the site workshop

  ·         Adding daily client visits on “Service” module

Requirements

Candidates should have means of transportation. 

Qualifications & Skills

N/A

Benefits

- Insurance 

- NSSF

- Transportation and car maintenance